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Common Questions

Everything you need to know about taking your merch table to the next level.

FAQs
Live Concert

FAQs

MerchTapp is an all-in-one sales and inventory ecosystem designed specifically for the touring industry. It eliminates the need for expensive hardware or bulky card readers by turning the devices you already own into a professional Point of Sale (POS) system.

Yes, the MerchTapp experience is split into two powerful components to give you maximum control:

  • 1. The Web Hub (The Neural Center): Accessible on any browser (Windows, Mac, iOS, or Android). This is where you manage the "brain" of your operation: viewing deep-dive reports, syncing inventory, setting up discounts, and managing your 2FA security settings.
  • 2. The Tap to Pay Mobile App: Installed directly on your Android phone or iPhone. This app acts as your physical terminal at the merch table, allowing you to process contactless payments instantly using your phone's built-in NFC sensor.

Yes! The MerchTapp POS is a Progressive Web App (PWA). This means you can install it directly onto your Windows PC, Mac, or Tablet so it acts just like a native program with its own icon in your dock or taskbar.

How to Install:
  • On Desktop (Chrome/Edge): Look for the "Install" icon (a computer with an arrow) on the right side of the address bar.
  • On iPhone/iPad (Safari): Tap the Share button and select "Add to Home Screen".
  • On Android (Chrome): Tap the three dots and select "Install App".

Note: While the Web POS is your "Neural Center" for reports and inventory, you still need to use the mobile app on your phone for the physical Tap-to-Pay transactions.

Nope! MerchTapp turns your phone into a card reader. Using Tap to Pay technology, your customers can just tap their card or mobile wallet (Apple Pay/Google Pay) directly onto your phone. No dongles or Bluetooth readers required.

MerchTapp connects directly to your Stripe account. Your existing products, descriptions, and prices sync automatically. When you make a sale on the app, the payment is processed by Stripe and deposited directly into your bank account.

Absolutely. We use Two-Factor Authentication (2FA) to protect your account. For payments, we use the Stripe Terminal SDK, which is fully PCI-compliant and encrypted. MerchTapp never stores sensitive credit card information on our servers.

Yes! MerchTapp is designed for touring artists. You can manage sales across Canada and the USA with a single MerchTapp account. The app automatically detects your region to ensure your Stripe connection is configured correctly for your current location.

We make tour management easy. MerchTapp can sync with your Bandsintown profile to automatically pull your tour dates. This allows you to track sales performance specifically for each venue and city on your run.

Still have questions?

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